Kone Elevators provides industry-leading elevators, escalators, autowalks and innovative access solutions for maintenance and modernization. The Kone application enables field technicians and dispatchers to manage jobs, report progress, and obtain assistance through a variety of features offered through the Salesforce SDK and serves as a flagship application that truly captures the power of Service Cloud.
NEED: MOBILE APP OPTIMIZATION
Kone team members were experiencing performance issues with Salesforce flows in the mobile app. It would often take very long to run the main app flow because of lagging load times and the display of irrelevant screens. The app needed to be rebuilt.
The first and second modules were native iOS and Android apps with a Salesforce back-end through the Salesforce SDK. The third module, developed in React Native, contained the front-end and retrieved information from the native modules.
Kone’s use of Salesforce has been optimized now that the main flow of the application now functions much faster, enabling Kone’s field technicians and dispatchers to serve their customers more efficiently.