Kone provides a mobile application to enable field technicians and dispatchers to manage jobs, report progress and obtain assistance through a variety of features. The app is based on Salesforce Service Cloud and incorporates the Snap-Ins SDK for Service Cloud.
Kone team members were experiencing performance issues with Salesforce flows in the app. It would often take very long to run the main app flow because of lagging load times and displaying irrelevant screens. The app needed to be rebuilt.
The main flow of the application now functions much faster which enabled Kone’s field technicians and dispatchers to serve their customers more efficiently.